Why Text Message Read Receipts Are So Important

Remember that time you received a text message from your crush? You thought to yourself,

“oh no, I don’t want to appear desperate and reply right away. shit, how long am I supposed to wait before sending a reply?? oh shit! I forgot to turn read receipts off on my new iPhone! they already know I saw this message… what will they think if I don’t answer?? surely, I must never speak to them again. so embarrassing!”

Me neither.

A cursory scan of Google results for “text message read receipts” yields something I might have expected from a trashy teen romance novel about vampires. (why are they always about vampires?!) The top results are blog posts imploring you to turn off your read receipts, lest you be transparent to your potential friends. It’s almost as if being clear and straight-forward about your intentions is a sure-fire way to lose friends and be labeled a loser.

If Google is to be believed, the status quo has devolved into a sea of people neurotically manufacturing reasons why they didn’t reply to a text message immediately. The most common reason seems to rely on an overt lie:

“oh, I didn’t see your text message.”

While many people appear to agree with this approach, they may not realize it sends a different message than they might intend. By choosing the path of active misinformation, they accidentally send this message instead:

“I don’t respect you enough to be honest about my interactions with you.”

The reason I turn on read receipts, and also why I have great respect for the friends who do the same, is quite simple. I may take time to compose a response after receiving a message from someone, sometimes hours or even days later. But I’m not worried if they think I’m dead or in jail or that they’ll think I don’t like them anymore when I don’t respond within a few minutes. They are confident in our relationship and trust that I will honor them with a response eventually. They understand I am a respectful and thoughtful person who genuinely tells people when I don’t want to interact with them, that I am direct and honest in my communication with others. They are compassionate souls who empathize with the perpetual state of being busy with work and life. Like most people, they just want to know if I saw the message.

And if they don’t receive a read receipt from me, letting them know I saw the message, when it’s urgent, they pick up the phone and call me. And if I can, I answer, because that’s the kind of friend I want to be. I don’t always answer, but I always make time to return the call. Because it matters to me that they understand how much I respect them.

Don’t Hide Your Love Away: An Open Letter About Sex and Communication

This post is for men. Ladies, you’re free to read it, and hopefully you can help the guys learn a little about love and sex. Mostly, it’s for all those fools who think it’s better to withhold their feelings. It’s the 21st century. Men are allowed to have a more refined sense of awareness and expression when it comes to their feelings.

John Lennon was wrong. You don’t have to hide your love away. You can, but you’ll regret it. Sure, it may feel like people are laughing at you, and maybe they are. If they are, it’s because you expect to be immune to suffering, yet you bleed out every day by your own hand. Love is something to be experienced to its fullest. You simply can’t do that if you hide it. Men are taught to keep their feelings inside, never to be shared even with their most intimate lovers. Women are taught to be attracted to men who bury their feelings and never discuss them. I’ve met a lot of really feminine women who seek a sensitive, creative, affectionate man in theory, only to act on naive notions of caveman culture, to be beaten into submission and dragged off and raped. I have actually heard educated women say out loud “I wish he would just come over to my house and rape me. God, that would be so hot!” The first time I heard that, I was horrified.

Do we need an intervention? Show me on the Pikachu doll where the bad man touched you, honey.

Jokes aside, it’s much more complicated than that, and yet simple at the same time. Women are indoctrinated at a young age to compartmentalize their affections. Their fathers were busy building the family foundation, earning money so they could, in point of fact, bring home the bacon. That bacon was what the whole family ate every morning, and without it everyone would suffer. Fatherhood evolved as a form of automata. Mom’s job was to fend off disease, starvation, and boredom. Dad’s job was to keep Mom equipped with a constant supply of food, water, and shelter and defend against attacks from external influence. Mom is a nurturing provider, while Dad is a stoic sentinel. These roles are far more pervasive in modern society than we might want to admit.

With the advent of the first world came a more sensible egalitarian philosophy about the delegation of responsibilities in the household. Since Mom is now allowed to vote and earn money, the lines are blurred. The stay-at-home Dad phenomenon became a viable option when Mom’s skills in the workplace were potentially more lucrative than Dad’s skills. The hardest part happens when Mom and Dad both leave the house to exercise their skills to bring home dinner. Yet we still read in popular media all about how families struggle with gender equality in the natural order of things in the home. Men continue to have the attitude that women cook and clean. Women complain about being treated like live-in maids. Women continue to develop complex sexual fantasies involving the rugged and trustworthy milkman, even though milk hasn’t been delivered to anyone’s home in nearly 50yrs. Men continue to develop inherent mistrust of any other man who might wander within 20m of the house when they’re not home, as if their wives are helpless victims-to-be. That doesn’t sound like a healthy respectful atmosphere to me.

At the root of it all is the core behavior of withholding our feelings about love and sex. American culture is steeped in the doubt and self-loathing of sex as currency. We use competitive metaphors to describe how men “win” sex from women by rounding the bases on a baseball field. Teenage boys brag about “making it to third base” instead of talking about how much they respect the girl next door for her creativity and intelligence. In their minds, they are conning her into “giving it up,” as if she derives no pleasure from the experience. Imagine their confusion when she says frankly “I want to have sex with you now.” Some part buried deep in their caveman brain will think she’s deceiving them, that it can’t be so easy. Instead of having open honest communication resulting in mutual satisfaction, their defenses go up and they label her a lying bitch, thus destroying the moment that would otherwise have led rather quickly to the thing they both wanted in the first place.

Have we all regressed to being insecure children about this most fundamental aspect of humanity?

Communication doesn’t need to be the thing that destroys the mystery. I promise there’s plenty of mystery to go around. Communication is the hardest thing anyone can ever do. It requires mountains of patience, a willingness to be humble and honest, substantial self-worth on all sides, and the tools and training to build trust and chart a path to mutually beneficial outcomes. It all comes down to being confident in your own desires and having the courage to state them clearly.

You might be surprised how exciting it is to express that you’d like to lick something off your partner’s naked body and see them reach for the whipped cream and start slicing berries. The simple act of participation can be orders of magnitude more interesting than the hope of being overpowered. And with the right kind of open expression, you can ask to be roughly handled, bordering on abuse, taking you closer to the edge than you ever thought possible, all without ever losing the trust and safety with your partner. This is possible because of open discussion. In fact, conversation is what brings us all closer together, not just the mingling of slippery body parts. Just remember to agree on a safe word and always respect the safe word. Knowing where the line is and refusing to cross it will help strengthen your bond. When you’re near that line, remind your partner how much you love them. Actually, any time you think of your partner during the day, let them know. Over time, you’ll find those little moments add up to a deeper relationship.

Also remember this: vaginas are tough; testicles are the fragile parts. Think about that next time you call someone a pussy.

Measure Behavior. Stop Asking for Feedback

“Hey Twitterverse! Check out our new awesome app concept. Enter your email address to be included in our arbitrarily limited beta. We’ll nag you for feedback after you’ve barely used our hastily assembled product. It’s going to be epic! We’ll make billions and you’ll get this rad t-shirt.”

Does this sound familiar? There’s a good chance you’ve heard of some new concept before, making big claims about what they are eventually going to do for the world. Often, the people who build these concepts have no experience doing so. The lucky ones have guidance from mentors, folks who have founded, built, and sold companies before. Maybe it’s more accurate to say that some mentors are lucky enough to work with startup founders who listen. In nearly every case of entrepreneurial failure I’ve witnessed, the founders were reluctant to hear any advice that put them outside their plans and expectations about their business. Some died a quick painless death. Others managed to collect revenue, only to wallow in the pit of customer retention despair.

What was their primary mistake? Asking for feedback.

Many first-time entrepreneurs build immediately, based on their intuitions and (hopefully) years of experience dealing with some pain in a specific industry. They do not take time to survey potential customers. They are often blinded by the belief that they must be first to market. It never hurts to be first to market, unless you’ve rushed to get there. Typical bootstrappers have no budget, which means they choose to skip important steps, such as persona development and user research. Instead, they go straight to visual design so they can have pretty pictures to show investors. From there, they hire code monkeys to make software that looks like the pictures. This is exhausting for everyone involved, as no high level awareness of the core product exists without sketches and storyboards, which were skipped to keep costs low. Eventually, they send out those beta invites to the few hundred people who have expressed interest.

“Tell us what you think!” might as well be “share your deepest concerns about your edge case, so we can focus our time building things only one user requested instead of the one thing we set out to do in the first place.”

Publishing a product and allowing it to grow organically is a great way to gauge customer interest. It’s also an excellent path to information that will serve far greater purpose than customer feedback. By reviewing analytics of actual user behavior, we see a pure unfiltered stream of high quality information. Communication is hard. People lie. They don’t ask for what they really want. They are inarticulate. Behavior data never lies. Ask for feedback, and you’ll hear many suggestions for features. You’ll need to interpret the feedback, collect similar ideas, prioritize the resulting feature requests, and make difficult choices about which features to add and in what order. Look at behavior analytics, and you’ll see precisely the point in your workflow where users give up. If 75% of your users click cancel at the end of an interaction, there’s a good chance the interface is hard to use.

Focus on what you know, not what you think you know, nor what you hope to be true. Hope is not a business model. Feedback is at best a distraction. User research and behavior analytics are your salvation.

Wanting What You Can Have

We’ve all felt it. We hear about it our whole lives. The saying goes “we always want what we can’t have.” There are plenty of other expressions we use to describe the feeling. Something seems amazing until we have it. Then we lose interest. That is until we learn about value. It’s easier to talk about this sort if thing with an example.

Think of your favorite shoes. When you saw them in the store, you probably thought they were amazing, but too expensive. You rationalized buying them because you love yourself and deserve nice things. Maybe you compromised your budget plans and added some debt, an investment in your happiness. You wore them out of the store and then every day for the next month. You didn’t take them home and put them on a shelf as a trophy. You wanted them long after you felt that you couldn’t have them. You mourn their loss when they die. But shoes are simple. Low maintenance.

Think of your dog. You love your dog. Since the day you met him, he is your amazing, silly, often sloppy companion. Before he was yours, you probably went through a set of concerns. You weren’t sure you were ready for the commitment. You weren’t excited about the prospect of a lifetime cleaning up after him. Still, you rationalized the decision to make him yours because of his perceived value. You didn’t resent him five years later when he ate your favorite shoes. You didn’t stop caring for him at any of the times if was inconvenient to have him. You don’t think of replacing him with another dog.

If you find yourself feeling unsatisfied with the things you have, it’s not because you saw some prettier shoes or a sillier dog. It’s deeper than that. When you want things you can’t have, that is the first warning sign of a crisis of self. If you stop wanting something, it’s because your perception of value changed. If you feel annoyed, remember patience and tolerance. If you feel frustrated, remember openness and communication. If you feel hurt, remember vulnerability and compassion.

You would never blame your dog for making you clean up its mess. Own your choices, focus on value, and remember why the things you’ve chosen for yourself are amazing. If you find yourself thinking they aren’t so amazing, ask yourself if they changed or if you did.

A Whole New You

Often, we hear the same story told again and again. People don’t change. Well, I’m here to tell you that’s a bunch of bullshit. What folks mean when they say that is “you can’t change people.” That’s some good advice and probably the purest truth I’ve ever encountered. I can’t change you. I can inspire you. I can offend you. I can even teach you new things, which seems like changing you, but it’s really just catalyzing your personal growth. And that’s the crux – personal growth. Growth is good, and I encourage it. There is something more powerful, though, that is the topic of tonight’s musings. That is making a whole new you.

When I first started to make sense of this concept, I found myself gravitating toward common metaphors. Rebirth, reincarnation, and the cycle of the phoenix all came to the forefront of my mind. I latched onto this idea of being deconstructed and reassembled in an improved way. That, also, is a bunch of bullshit, stagnant and unchanging. Sure, it looks like change, what with the flaming death and subsequent rebirth. As I ponder on this, I encounter a challenge identifying how this is actually change. It’s no different from conservation of matter or energy. But this is spirituality, not causality. There is no law of conservation of soul.

I also don’t mean to say that this form of “new” involves the destruction of your soul, nor its subsequent reintegration into corporeal form. This kind of “new” is about how you view the world. It has taken me the better part of 18 months to realize this, but I died. Well, the parts of me I didn’t like died. And they didn’t come back from that. I don’t want them anymore. It wasn’t a conscious choice, like which flavor of cream cheese to put on my bagel. It was the natural culmination of years of self-denial. My beautiful truth was beaten down by self-abusive doubt and eggshell walking. Eventually, something snapped, and my world ended. And it needed to end.

It hasn’t been easy. In so many ways, I feel like a baby, just born and still figuring out what those wobbly blurry things are that keep waving in front of me. I’ve only recently started to appreciate that those are indeed my arms and legs. More interestingly, I’m starting to see the other things in my new life, things I didn’t have before. I’m genuinely kind now where I was once kurt and brutally honest. I feel a strong need to connect with people, and not just to lecture them on how to be better humans. I listen more than I ever have, and for the first time I’m actually hearing things I never heard before. It’s almost overwhelming, almost.

So, how do you achieve this new you? Simple. Say to yourself this sentence and be ready for the complete and utter shit-your-pants confrontational truth, when you realize you’ve never actually tried to define yourself before:

<your name> is a person who <fill in the blank>

Now’s your chance to be amazing. All it takes is a bit of focus, and you can change your entire world, everything you ever thought possible. Aubrey is a guy who will show you how beautiful your truth can be.

Communicating with Complex Personality

For almost all of us, there come times when we feel like we just can’t quite get through to someone, like there’s something in the way, and no one really knows exactly what it is. When we face those situations, it’s important to maintain some perspective about who the other person is and how they react to their environment. Simply considering some basic fundamental things about the experience can make a huge impact on the actions and reactions we take during the exchange.

Take, for example, a scenario involving a dipolar couple. (Not to be confused with bipolar. That’s another story for another author.) One half of the couple is an extravert posture. The other is in an introvert posture.

Sidebar: I use the term posture here as a means of highlighting the moody nature of the extravert/introvert spectrum. In many complex ways, our behavior follows one path or another depending on mood and social relationships. There are some aspects of our behavior that are governed by deeper forces – the unyielding forces of our moral and spiritual cores. In this context, we’re focused on the transient behavior as a posture.

If one half of the dipolar couple encounters some obstacle to their happiness, he or she may seek comfort and support from the partner. This is a natural and healthy response we all experience, seeking guidance from our community. Let’s consider two cases, really the same case from different perspectives.

If the troubled half is the extravert, he or she will naturally seek to discuss the issue with the partner (external processing). This can be very effective, up to the point when the introvert feels overwhelmed. Beyond that threshold, the partner will withdraw in order to take time for introspection before offering support. If the extravert is unable to acknowledge this for what it is, he or she may react as if the partner has given up on them or abandoned them. This causes an exhausting cycle of overwhelm-and-withdraw.

If instead the troubled half is an introvert, he or she will naturally seek to withdraw and allow the experience to flow to its natural conclusion before taking any outward action (internal processing). This is a delicate time for the introvert, as he or she needs to feel the supportive love of community, but feels unable to reach out for help. If the introvert’s patience threshold is passed, he or she will reject the partner’s actions as unsupportive. If the extravert is unable to acknowledge this before reaching the threshold, he or she may react as if the partner has shunned or ignored their support. This causes a divergence where the extravert stops offering support.

We all shift in and out of introvert and extravert postures as we interact with the objects and people in the world. If we can navigate this landscape effectively, we can avoid overwhelming the introvert energy without ignoring the extravert energy. Next time you feel like you’re doing all the talking, ask if your partner needs a break. Similarly, next time you feel taxed, ask your partner for a break. This need not be considered a rift in the core of your spiritual relationship. It may simply be one half’s inability to communicate effectively with the other in the current moment. Give it time, communicate your feelings as you process, and come back to your partner to honor your original intent, which is to love and be loved.

Parenting Is…

Here’s a list of things I feel like parenting must be. I’ve been tragically blocked from parenthood. I feel often the pain of loss of being separated from my son, and I don’t often express it. I hope one day he will read what I’ve written and be better able to understand my struggle.

Parenting is the inevitable catastrophe that will ruin you forever, no longer perfect in the world’s eyes. Even if that means a splinter or a love unrequited, you will feel pain. To a parent, this is the first failure we experience. I could be happily cooking some bacon on a lazy Saturday morning, and you could be bitten by the angry suffering of a bit of airborne grease, destined to ruin your life forever. Or at least 3 minutes.

Parenting is the joy of seeing you take your first steps, seeing you fail for the first time, and realizing there’s so much of that in everyone’s life. We all fail so very many times. Parenting is seeing our children fail, seeing them suffer through the challenges of defeat, and only in rare occasions seeing them triumph. Parenting is the agony of terrible defeat, to gravity, to metal, to lost love. No one can prevent your inevitable crushing defeat, to any of dozens of possible threats. Parenting is gracefully acknowledging the possibility that your children will epically fail. Parenting is knowing you can’t ever stop them from certain strife, that you may not be able to protect them from mortal blade. Parenting is loss from the very start.

For fortunate parents, the experience is seamless, like taking your first steps as a child. For those of us less fortunate souls, it’s the echo in a mirror, the recap in a text message. That’s the best visibility we get into the lives of those we love. I spend my life protecting someone I barely know. I want to know him so much more than I will ever have opportunity to achieve. I still remember the way he smelled as a baby, all those nights when I held him close to me, rocking him and singing to him. No one can ever rob me of the memory of holding my son on my chest as we both slept.

“If I should die this very moment, I wouldn’t fear. For I’ve never known completeness like being here. Wrapped in the warmth of you, loving every breath of you. Still my heart this moment, oh it might burn. Could we stay right here till the end of time, till the earth stops turning? Wanna love you till the seas run dry.”

“All this time I’ve loved you and never known your face. All this time I’ve missed you and searched this human race. Here is true peace. Here, my heart knows calm.”

I always feel joy when thinking of children. I don’t always feel it when thinking of my own child, but the idea of children always fills my heart with warmth. In this way, parenting is the never-ending quest of the paladin. The white knight seeks justice and peace for all. In many ways, that is the calling of the parent, ever vigilant in the futile attempt to protect our children from themselves and the world.

The Best Pitch Sells Nothing

“I haven’t really thought this out, and to be honest, I’m desperate for a lifeline and terrified you’ll reject me.”

How many people do you know who would react to this with open arms and enthusiasm? What investor is going to throw down fat stacks of cash for this kind of presentation? And if someone did, is that even the kind of trait you’d want in a partner, someone who will provide the crucial foundation for your new business? No.

If there’s one thing I’ve learned from the years I’ve spent in the startup game, it’s the value of revenue. An interesting idea is just that – a whimsical notion. There is no shortage of interesting ideas. The trouble is finding a real problem that impacts people at a large enough scale to be worth the initial sweat equity investment. Until you find a problem that more than a few thousand people have, you’re going to have a hard time selling a business to any investor.

Frankly, if you can’t find any problems to solve, find a stable job at some corporation somewhere. Despite what you may have heard in the movies, pitching isn’t a long con. You’re not scheming money out of dumb rich people, funding your own personal fairytale. You’re searching for a strategic partner who can help your existing business expand. Unless you’re in a student pitching competition with prizes and ribbons and all that, you can’t start with nothing.

Show your prospective investors that you’ve built something worth talking about. That means hundreds of hours of unpaid labor and thousands of hours of prior experience. Until you can do that, you might want to practice misdirection tactics and work on hiding those pesky little dishonest microexpressions. When you have nothing, you give yourself away. In the immortal words of my good friend, Justin Davis,

“You can’t just ‘meeting’ your way out of this. You have to sit down and do the hard work.”

Build something worth buying, find a few hundred buyers, and start making money. Only then will you be prepared for the next phase, where the right combination of shared passion and financial support will launch your business beyond your limited means. In the end, the market will survive without you. If you don’t serve it, someone else will. If you can’t make a sale, your market doesn’t exist. Learn that early, and you’ll save yourself a world of pain.

Face The Bear Or Die In Obscurity

Most of our lives, we coast through, thinking how great we have it. Occasionally, we hit a bump. Some of us react to bumps with panic, grasping for the first opportunity to seek solace in the barely-certain. Some react with grace, bending in the wind of inevitability. Those folks who seek graceful ends certainly survive, whether through terror- or courage- or maybe foolish-driven courage. Still, there is a place for the resolute. It isn’t for the faint of heart. Weak-willed folks should seek an early exit, as this road is fraught with treachery and doubt. If you can not survive the uncertainty of everyday life, you will not reach the summit. You will not defeat the bear. And you must if you’re to defeat the avalanche. If you’re unprepared, you’ll beg to trade the unrelenting avalanche for a chance to tango with a yeti. His company lends much better company than the embarrassment of dying like a bitch.

This may seem like a negative way of looking at the world, but I offer you this perspective. At the right time, overwhelming confidence can be exactly what the world needs. Without leaders willing to risk everything they are, everything they have, we are lost. We rally behind the unrelenting commitment to glory our leaders show us. And with that direction, with that vision, we find ourselves willing to leap over certain death to strike at the bear, even when everything we know says we’re doomed to that death. We find some way to trounce the bear. It’s never something we plan to encounter. We don’t sit in a conference room and define a strategy for this. It jumps over the wall and stabs your brother in the neck, and you’re left to command your forces while he bleeds out in your arms. Still, you must make the choice. Will you honor his memory with glory or hide in anonymity? What will you say to the bear when it threatens you? Will you draw your blade or your running shoes? Make your mark.

Engineering Through Empathy

I’ve spent the last several hours stretching the capabilities of apps like Garage Band and Audacity to achieve a task they weren’t really meant to handle. They do very well with their intended tasks, but they leave quite a bit to be desired when used in the way I need. I can cut audio and shift it to another track with a different gain and effects and all that. I can shift clips relative to each other in time. But, the one thing I need that neither tool does at all is to organize discrete clips with tagging and/or annotations on each clip. This way, instead of starting with 2-3hrs of contiguous recorded time and removing irrelevant segments to distill down to an hour for production, we might consider cutting the whole into a number of clips and constructing a narrative by arranging clips to convey a cohesive theme.

For those who haven’t ever needed to edit audio for a podcast, what I’m really talking about here is the process of designing interactivity features based on experiencing first hand the frustration of an unfulfilled need. There is no clearer perspective on the possible solutions than that of a dissatisfied user who is also an experienced design professional. This is the closest we can ever hope to get to the feedback source. One of the most challenging aspects of product development is connecting with the users in a way that bridges the divide in communication between user and developer. Inevitably, users lack an understanding of the basic language, the terminology we use to describe behavior we see.

I have been accused of many things, far too many and risque to describe here. One thing I have never been called is cold and indifferent. I care. Anyone who sees the fruits of my labor or talks to me for 2mins can see this to be true. I might let some hacky shit find its way into a production app for all to see, but that doesn’t mean I didn’t notice it, nor that I expect it will survive more than a week at it is. Product development is at its core adaptive. We build what is needed. There is no ego. We react to the customer. Delivering core behavior is the first and last goal of any engineer’s effort. We may not always immediately understand your core problem, but as we interact with you, we learn more about your needs, that we might better serve them. Product engineering is 75% empathy, 25% gravitas. If we don’t understand and relate to the core pain point, we could never hope to solve the underlying problem effectively.